1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
RETURNS AND EXCHANGES
Online: No returns, exchanges in 15 days if the item is in original condition with receipt, sale items are always final. Same as in-shop, really. All postage is the responsibility of the customer and nonrefundable.
In-Store: We don't accept returns but we do allow you to make an exchange if you're not absolutely in love with your purchase. The reasons for not accepting returns are too numerous to list, but we'd be awfully scary folks if we made you keep something that didn't fit (although we strongly encourage you to use the Rabbit Hole while you're here), or didn't suit your fancy for some other reason. So long as the merchandise still has all the tags attached and is in like-new condition and you have your receipt, we're happy to let you swap for something awesomer. Yep . . . that's now a word. Only exceptions to this policy are hair feathers and wigs and hats . . . those can't be returned or exchanged so make sure you love 'em before you leave.
Layaway (Available In Store Only)
Yes, we offer Layaway! We have nifty tags that we write all the info down on and you get a claim ticket. The rules for our Layaway programs are pretty easy: 20% down secures your layaway for 60 days. You can make payments over the 60 days or you just come in on day 60 and pay the balance . . . whatever suits you best. We're not babysitters though. If your items are not picked up by the 60th day, they go back out on the floor.
In Shop Experience
We're all here to have a good time . . . and if we're not then we're doing it wrong. So tell us how you made out - we really do want to know! And we take the good with the bad . . . so please feel free to drop us a note, tell us in person, fill out our fun surveys, or hit us up on Facebook or Instagram. We wouldn't be here without YOU and we want to know what else we can do to keep you coming back. No comment is too small or big - we read them all.