Terms and Conditions

Returns & Exchanges

Online: No returns, exchanges in 15 days if the item is in original condition with receipt, sale items are always final. Same as in-shop, really. All postage is the responsibility of the customer and nonrefundable.

In-Store: We don't accept returns but we do allow you to make an exchange if you're not absolutely in love with your purchase. The reasons for not accepting returns are too numerous to list, but we'd be awfully scary folks if we made you keep something that didn't fit (although we strongly encourage you to use the Rabbit Hole while you're here), or didn't suit your fancy for some other reason. So long as the merchandise still has all the tags attached and is in like-new condition and you have your receipt, we're happy to let you swap for something awesomer. Yep . . . that's now a word. Only exceptions to this policy are hair feathers and wigs and hats . . . those can't be returned or exchanged so make sure you love 'em before you leave.

Layaway (In Store Only)

Yes, we offer Layaway! We have nifty tags that we write all the info down on and you get a claim ticket. The rules for our Layaway programs are pretty easy: 20% down secures your layaway for 60 days. You can make payments over the 60 days or you just come in on day 60 and pay the balance . . . whatever suits you best. We're not babysitters though. If your items are not picked up by the 60th day, they go back out on the floor.

Shop Experience

We're all here to have a good time . . . and if we're not then we're doing it wrong. So tell us how you made out - we really do want to know! And we take the good with the bad . . . so please feel free to drop us a note, tell us in person, or fill out our fun survey (coming soon). We wouldn't be here without YOU and we want to know what else we can do to keep you coming back. No comment is too small or big - we read them all.

 

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